Each day as humans continue to pursue happiness, seeking innovative ways to improve living standards, brand new ideas are brought to life. In some fortunate cases, these ideas are converted into goals that give rise to new businesses’ getting launched. Although the business world can be highly competitive, with the help of technology, many startups tend to experience less struggle in getting their products or services in front of the right people. It is no news that the world today revolves around technology. Any business that will thrive in this century will take great care of its IT. As an entrepreneur, having to battle everyday troubles with your internet connection, computer software or hardware, or internal database can prove detrimental to your business growth. This is why you should consider hiring a managed service provider (MSP) to enjoy unlimited managed IT support.
What is Managed IT support?
Technical issues may arise at any time. As a business owner, you should have some necessary IT skills as they do come in handy. However, some technical issues can be beyond your knowledge. Rather than wasting precious time trying to fix a broken computer, all your focus must be on running your business’s day-to-day activities, ensuring you meet your weekly targets.
Some growing companies may create an internal IT department consisting of one or more staff with basic knowledge of software installation, computer networking, hardware repairs, and troubleshooting to handle their technology needs. Some situations still require experts with broader expertise and vast experience.
A managed IT support can be likened to an internal IT department, except that it is an external IT support that offers you a lot more. A managed IT support is a means of allowing your daily business’ information technology needs to be managed by a team of professionals at your beck and call. You can choose managed IT support over having an internal IT department or combine both. Either way, you will be doing your business a lot of good by opting in for managed IT support.
“Managed IT support” is not a topic most small businesses like to discuss. Rather than paying attention to the numerous advantages it offers, the majority consider managed IT support an unnecessary expense. On the contrary, managed It support helps you spend less and save-more, coupled with many other worthy advantages.
As a small business owner, it is indisputable that making profits is your ultimate goal, which is why you should continuously look for new ways to minimize expenses. At first glance, opting for a managed It support might seem like a massive disbursement about to occur. But taking a closer and more analytical look, you will realize the long-term effect it potentially has on your business’s general wellness.
Imagine something suddenly goes wrong with your IT system. It will cost you a significant amount of money and time trying to hire an IT professional to fix it. What if the IT expert you called is tied up and delays in coming to your rescue? Or it takes a day or two to get your system up and running. Do you know how much more money you may have lost in all that time due to expenses and unproductivity?
A managed IT support takes away the risk of experiencing a sudden breakdown of your system. With a little monthly cost, you can employ a managed IT support provider’s services to ensure your business never lacks the technology services its needs at all times. This way, your business will experience lesser downtimes and realize more profits in the long run.
Apart from the fact that you don’t have to pay an IT expert by the hour to fix problems on an issue-by-issue basis, there are other good things attached to managed IT support. For one, the IT firm you employ has a vested interest in ensuring you never run into problems by serving you proactively.
The IT firm is pressured to undergo more proactive measures to prevent problems rather than waiting for them to occur. They realize that the more problems your business’ information technology encounters, the more time and resources they will need to spend. This way, both your organization and the (MSP) are on the same page, as they are equally want to make more profit than loss.
Benefits of Managed IT support for small businesses
Keeps your mind at rest
Running your business already takes up most of your time, and you shouldn’t have to burden yourself with monitoring your IT state. Managed service providers allow you to shift your focus on other aspects of your business completely. At the same time, they ensure your IT stays up and running. You can rest assured knowing you have a team of IT professionals at your beck and call if something suddenly goes wrong.
Offers proactive services
With a managed support, your systems may never experience a total breakdown. Rather than waiting for issues to arise before fixing them, an IT firm will instead devise several means of identifying faults before they get bad enough to crash your system. This sort of proactive service offered by an efficient managed IT support will guarantee that your problems stay down and your system stays up. This means no more sudden breakdowns affecting productivity, no more urgent need for repairs, and your employees can enjoy their work without interruption.
Plan ahead of time
Unlike the regular IT expert on-demand whose sole concern is resolving the issue at hand, managed IT support guards your business against future risks. They plan to determine what sort of IT systems you will need in a few months or years to come. Managed services show you a detailed report on the dangers your IT infrastructure may be exposed to in a few years and recommend possible solutions to them. They aim to minimize your exposure to risks such as viruses, sudden downtimes, crashes, etc. Wherever an upgrade or update is needed, they will undoubtedly fix you up.
Complete external IT department
A managed IT support offers you much more than just a solution to your day to day IT needs. It’s like having a complete IT department outside your office walls. You’ll be afforded with an IT manager who will take charge of coordinating computer-related activities and ensuring your organization’s IT requirements are met. You’ll also be assigned a virtual CIO (Chief Information Officer) who will assist you in defining your IT goals, mapping out a strategy to attain those goals without going over budget.
As promising as managed IT support seems, there are specific challenges you may likely face while trying to Implement it. Getting acquainted with some of these challenges will help you understand what and what to look out for when choosing the right managed service provider.
Value for your money
Employing the services of a managed service provider takes a massive load off your shoulder. If care is not taken, you may completely ignore the IT part of your business, thinking it’s in the hands of reliable experts. However, how do you know you’re getting your money’s worth if you do not monitor the improvement?
There is a need for you to know the details of the services your provider is rendering to you. Has your operational efficiency improved? Does your team no longer suffer IT roadblocks or problems like they used to? If you are not getting answers to these kinds of questions, then there’s something wrong. Without you asking, most providers should table these answers to you in the form of a useful report. So you can see how hard they’ve been working on improving your productivity.
Strategic IT planning is a must.
A managed service contract must always include strategic planning. This is basically the responsibility of the virtual CIO you will be appointed. Strategic planning will further open your eyes to certain IT improvements that you very well wouldn’t think of on your own. Making you appreciate a managed support the more.
Ensure that the IT firm you are working with is focused not just on your daily needs but also on proactively implementing strategies that will better position your IT infrastructure against future risks.
Finding a reputable provider
Leaving your IT needs in the hands of the wrong managed service provider is a costly mistake you should be careful never to make. Working with an undependable IT firm is like having no IT support at all, so before you leap, make sure you look thoroughly. Please do not engage in any contract until you have ascertained that your provider has a good track record in leading businesses like yours to achieve their IT goals.
A reputable IT firm would never lack references, so make sure you do your research before committing to any.
Steps to successfully implementing Managed IT Support
Now that you understand the significance of managed IT support and all of the benefits you stand to gain from implementing it rightly, how do you go about it? Before moving to a managed support IT contract, there are few steps that your organization needs to complete.
- Calculate how much your organization is currently spending on IT
- Shortlist potential IT providers
- Request for an IT audit of your current system
- Choose your ideal managed services provider.
- Complete the onboarding process.
Calculate how much your organization is currently spending on IT
The first step to take in moving to a managed support is, to sum up, all current IT expenses for your organization. This includes how much you are currently spending on IT support, plus the accounting for the cost of downtimes and lost productivity that you may have suffered. By doing so, you’ll be able to determine the real cost of IT for your organization.
A straightforward approach to quantifying this is by calculating the total cost of your staff’s monthly payout within the organization, then take into account the daily cost of fixing IT issues. An Inefficient system may take as little as 15 minutes a day to repair. However, those few minutes do pile up fast.
Don’t leave out the downtimes too! If you are down for 3-4 hours each month, how much is that worth to your organization regarding your team’s hourly wage?
Shortlist potential IT providers
After actualizing the total cost of IT analysis, the next step is to shortlist some managed support providers. This process is very delicate, as the productivity of your business going forward will be hinged on your choice of IT provider. Therefore, you should choose a company that is familiar with your industry and the requirements that go along with it. one that has a track record of success, and most importantly, a company you can conveniently work with.
Request an IT assessment
This generally involves you inviting an IT professional to inspect your entire IT infrastructure. The auditing process might be somewhat intrusive, as they will need to take a full review of all your software and systems. However, you can decide whether to have it done on-site or remotely.
Choosing your preferred Managed IT service provider
When choosing a provider, “how much will it cost?” is not the question you should be asking. Instead, your interest should be in whether or not they meet your requirements. You shouldn’t limit yourself to cheap IT supports, as in most cases, they might not be the right choice for your business. Bear in mind that IT plays a significant role in your entire organization and should be treated delicately.
It’s essential to work with a firm that genuinely has your best interests at heart. They will offer you value for your money by being efficiently proactive.
How much improvement can they offer to your IT efficiency?
Will that reduce downtime and maximize productivity?
These are examples of the questions you should get answers to, Instead of asking straight on for the cost.
Complete the onboarding process
Now that you have committed your entire IT system into the hands of a trustworthy managed service provider, you need to relieve the incumbent IT company of its duties completely. All the necessary security changes must be effected so that only your new managed service provider can access your systems.
Getting your IT up to standard requires doing some remediation work. This last phase is generally about collecting and consolidating documentation, network diagrams, checklists, and other core details needed to effectively manage your IT environment.
You will need to exercise patience for approximately 30 days while this entire process is being carried out. Meaning your managed service contract would only begin to take effect in at least 30 to 45 days after you sign.
Blue Maven IT Managed Services Solutions
Are you thinking of moving to a managed services contract? Blue Maven IT can help you make that transition as convenient as possible.
As a brand that is passionate about utilizing technology in helping small businesses succeed, we are also reliable, responsible, efficient, proactive, and we consider your growth our uttermost concern. With Blue Maven IT, you don’t have to keep looking over your already burdened shoulders. Enjoy peace of mind while we take care of your IT.
It takes experience to provide efficient managed IT support, which is what we do not lack. Over the years, we have successfully aided various businesses in attaining their IT goals. We hope to do the same with you.
Are you tired of making losses due to regular downtimes? Do you wish to enjoy the benefits of increased system efficiencies and improved productivity? Contact us today at firstname.lastname@example.org, and let’s give your IT the best solution.