Your subscription provides access to the expertise of an IT Pro at a low fixed cost via a Trusted Advisor.
Your Trusted Advisor serves as your point of contact for IT related issues and questions. This IT Pro is available to answer your questions, make recommendations, and help you to understand the next right action for issues that are impacting your ability to do business.
If we can’t tell you how to fix your issue, we will direct you towards the best option(s) for resolving your issue quickly.
Our team members possess a high level of technical skill and training on the areas of technology that they design and support including:
- Desktop Support
- Network Support
- Workflow Automation
- Data Analytics & Visualization
- Concierge Services
If our Enhanced Support Team isn’t the best option for solving your problem, we will direct you to a Provider who can. If you decide to take our recommendation, you will work directly with Other Providers to discuss and agree on rates and options or use our Concierge service and we’ll do it for you!